RAGNAROK FRONTIER

END USER LICENCE AGREEMENT AND PRIVACY NOTICE

Last updated: August 8, 2026

PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING OR USING THE RAGNAROK FRONTIER SOFTWARE OR CONNECTING TO THE RAGNAROK FRONTIER SERVICE, YOU AGREE TO BE BOUND BY THE TERMS BELOW AND CONFIRM THAT YOU MEET THE GEOGRAPHIC ELIGIBILITY REQUIREMENTS IN SECTION 2. IF YOU DO NOT AGREE OR ARE NOT ELIGIBLE, DO NOT INSTALL THE SOFTWARE AND DO NOT USE THE SERVICE.

1. THE SERVICE

Ragnarok Frontier (the "Service") is a free, non-commercial, fan-operated online game project operated from British Columbia, Canada, by the individuals who administer it under the project name Xenophase. Those individuals are referred to collectively as the "Operators", "we", or "us". References to Xenophase identify the project and its Operators; Xenophase is not an incorporated company. The Service includes the game client and game servers, the official website and account portal, and your account. The Service is provided as a hobby project, free of charge, with no commercial purpose. We may modify, suspend, reset, or shut down the Service, in whole or in part, at any time, with or without notice, and without any obligation or liability to you.

2. GEOGRAPHIC ELIGIBILITY

The Service is intended, directed, offered, and made available only to individuals who are (a) ordinarily resident in a Canadian province or territory other than Quebec and (b) physically located in Canada but outside Quebec each time they register for, access, or use the Service. For clarity, the Service is not directed to, offered to, or available in Quebec or to Quebec residents.

If you do not meet both requirements, you must not create or maintain an account, download or install the software, access or use the Service, or submit personal information to the Operators, except that you may review this Agreement or a geographic-restriction notice.

By registering for, accessing, or using the Service, you represent and warrant on each occasion that you meet these geographic requirements. You must not use a virtual private network (VPN), proxy, relay, false address, or any other method to conceal or misrepresent your location or residence or to evade geographic access controls.

We may use reasonable measures, including network information described in Section 7, to verify geographic eligibility. We may refuse, block, suspend, or terminate access or an account if we reasonably believe that these requirements have been or may be violated. If you cease to meet them, you must immediately stop using the Service and request account closure as described in Section 9.

3. LICENCE

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use this software solely to access and play the Service. You may not sell, rent, or distribute the software or the Service, use cheats, bots, automation tools, or exploits, interfere with the operation of the Service, or use the Service for any unlawful purpose. We may impose technical limits on use of the Service, such as the number of simultaneous connections or game clients per player, household, or network address. We may revoke this licence and terminate your access at any time, for any reason or no reason, without notice, refund, or liability.

4. AUTOMATIC UPDATES

The software includes an automatic update system. When you launch it, it may download, install, modify, or remove game files, and may update or replace itself, without further notice, in order to keep your installation current with the Service. Files in the installation directory that the updater manages may be overwritten. If you do not agree to automatic updates, do not use the software.

5. ACCOUNTS AND VIRTUAL ITEMS

You must be at least eighteen (18) years old to create an account or use the Service. You are responsible for keeping your account credentials confidential and for all activity on your account.

Your account, characters, items, currency, and all other in-game content are part of the Service, have no monetary value, and remain our property at all times. This includes any premium currency, points, or credits, however granted or acquired. You have no ownership interest in them. They may be changed, reset, or deleted at any time, including as part of routine maintenance, balance changes, rollbacks, or the shutdown of the Service. Buying, selling, or trading accounts or in-game property for real-world value is prohibited.

6. USER CONTENT AND CONDUCT

"User Content" means communications or material that you submit, transmit, upload, or otherwise make available through the Service, including in-game chat, reports, feedback, and screenshots. It does not include accounts, characters, virtual items, currency, or other in-game content governed by Section 5.

You retain any rights you have in your User Content. You represent and warrant that you own it or have all rights and permissions needed to submit it and permit its use under this Agreement, and that doing so does not violate any law or any person's intellectual property, privacy, publicity, contractual, or other rights.

You must not submit or transmit User Content that is unlawful, infringing, defamatory, threatening, harassing, hateful, deceptive, fraudulent, sexually exploitative, invasive of another person's privacy, or harmful to the Service or another person. You must not impersonate another person, disclose another person's personal information without authorization, distribute malware, advertise or send spam, or encourage cheating or other violations of this Agreement.

You grant the Operators a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display, and otherwise use your User Content only as reasonably necessary to operate, maintain, secure, moderate, and support the Service; investigate complaints and violations; enforce this Agreement; and comply with applicable law. This licence lasts while the User Content is retained for those purposes under Sections 8 and 9. The Operators do not claim ownership of your User Content.

The Operators may, but are not required to, monitor or review User Content. We may refuse, restrict, or remove User Content, and may suspend or terminate access associated with it, where we reasonably believe it violates this Agreement, threatens the Service or another person, or may create legal liability. In-game chat and other Service communications should not be treated as private. User Content will be handled as described in Sections 7 through 9.

7. INFORMATION WE COLLECT

To operate the Service, keep it stable, and prevent cheating, we collect and retain the following information when you install the software, connect to the Service, or play:

• Account information you provide at registration and afterwards (such as username, email address, and profile details);
• Network information, including your IP address and connection metadata;
• Device and system information, such as hardware configuration, operating system version, and display and driver details;
• Game client diagnostic logs, error reports, and crash reports, which may include information about your system state and portions of the game program's memory at the time of a problem;
• Gameplay activity, including character actions, item and trade history, and in-game chat;
• Reports you submit to us (such as bug and feedback reports), including any information you choose to include and, where submitted from within the game, a screenshot of your game window and recent client log entries.

We use this information solely to operate, maintain, troubleshoot, and secure the Service, including verifying geographic eligibility, diagnosing crashes and technical problems, investigating cheating, abuse, and rule violations, and maintaining the in-game economy. Authorized staff may review collected information, including in-game chat and gameplay records, for moderation, support, and enforcement purposes. We do not sell your information, and we do not share it with third parties except where required by law.

8. DATA RETENTION AND DELETION

Diagnostic data (client logs, error and crash reports, and network diagnostics) is ordinarily retained for thirty (30) days after collection and then deleted. The Operators may, at their discretion, retain specific data for a longer period where reasonably necessary, including where it relates to an ongoing investigation into cheating, abuse, or a technical problem.

Account and gameplay data is retained for as long as your account exists. If your account is deleted, or the Service shuts down, associated personal information is deleted within a reasonable period thereafter. You may request deletion of your account and associated personal information by emailing privacy@xenophase.net.

9. PRIVACY CONTACT AND REQUESTS

The Operators have designated the Privacy Administrator as responsible for privacy compliance. You may contact the Privacy Administrator at privacy@xenophase.net to ask questions about the collection, use, or disclosure of your personal information; make a privacy complaint; request access to or correction of your personal information; request deletion of your account and associated personal information; or withdraw consent where applicable.

Withdrawing consent to the collection, use, or disclosure of information necessary to operate or secure your account may require us to close the account or discontinue your access to the Service. We will handle privacy requests in accordance with applicable law.

10. THIRD-PARTY COMPONENTS

The software includes and installs third-party components (such as graphics, audio, and video libraries) that are the property of their respective owners and may be subject to their own licence terms. Nothing in this Agreement grants you any rights to those components beyond what their own licences allow. Applicable third-party notices and licence terms are provided in the THIRD-PARTY-LICENSES.txt file installed with the software, and those terms govern the relevant components.

11. NO WARRANTY

THE SOFTWARE AND THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SOFTWARE OR SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. YOU INSTALL AND USE THE SOFTWARE AND THE SERVICE ENTIRELY AT YOUR OWN RISK.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE OPERATORS, OR ANYONE INVOLVED IN CREATING OR MAINTAINING THE SOFTWARE OR THE SERVICE, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF DATA, LOSS OF SAVED GAME PROGRESS OR VIRTUAL ITEMS, DAMAGE TO YOUR COMPUTER OR OTHER DEVICES, LOSS OF PROFITS, OR SERVICE INTERRUPTION, ARISING OUT OF OR RELATED TO THE SOFTWARE OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE OPERATORS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNT YOU HAVE PAID TO THE OPERATORS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM WHICH, FOR A SERVICE PROVIDED FREE OF CHARGE, IS ZERO CANADIAN DOLLARS (CAD $0.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you; in that case, liability is limited to the smallest amount permitted by law.

13. INDEMNIFICATION

You agree to indemnify and hold harmless the Operators from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Software or the Service or your violation of this Agreement.

14. CHANGES TO THIS AGREEMENT

We may update this Agreement from time to time. The current version will be made available with the software or on the official website. Continued use of the Service after changes take effect constitutes acceptance of the updated Agreement.

15. TRADEMARKS AND AFFILIATION

Ragnarok Frontier is an independent, non-commercial, fan-operated project of Xenophase. It is not affiliated with, endorsed by, or sponsored by Gravity Co., Ltd. or any of its licensees. All trademarks and copyrights referenced are the property of their respective owners.

16. GOVERNING LAW

This Agreement and the Service are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles. Subject to any non-waivable right under applicable law, you and the Operators submit to the exclusive jurisdiction of the courts of British Columbia.

17. GENERAL

Nothing in this Agreement excludes, waives, or limits any right or obligation that cannot lawfully be excluded, waived, or limited.

If any provision of this Agreement is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of it. This Agreement is the entire agreement between you and the Operators regarding the software and the Service.